Manual reading and selection of news articles are time-consuming. It is impossible for a person to monitor hundreds of news sources. However, it is important for government officials to keep abreast of news development. This case study discusses the benefits of an automated news article classifier.
Spring Racing Carnival is a busy period for online wagering companies, with email volumes about 5X the usual. Traditional hiring short-term customer service agents is a drain on company resources and a risk to customer experience. The company was therefore, looking for an automated email triage system.
The lack of automated models meant that the CRM business relies on business rules to extract target lists of customers. This method is ineffective in predicting churn nor future expectations of value, and is time-consuming for the data team to manually extract. This case study discusses the benefits of implementing an automated end-to-end customer journey…